Project visuals & case studies

A visual timeline of key BI and analytics projects. Use the arrows to browse dashboard screenshots, architecture diagrams, and delivery artefacts per engagement.

BNP Paribas – Global Service Reporting

Tableau rollout • IT Service Desk • SLA monitoring

2011–2014 • London

BNP Tableau global reporting overview
BNP service desk SLA performance dashboard
BNP capacity and trend analysis view

Designed and rolled out a global Tableau reporting suite for IT Service Management, consolidating multiple legacy Crystal Reports into a curated set of operational and executive views.

  • Single, reconciled view of tickets across multiple regions and vendors.
  • Standard KPIs for SLA, backlog, and ageing across 20+ service lines.
  • Self‑service drill‑downs with controlled filters and row‑level security.
Tools: Tableau • SQL Server • Excel • ServiceNow extracts

Tesco – Digital & Operational Analytics

Adobe / Site analytics • Store ops dashboards

2015–2016 • UK

Tesco digital funnel dashboard
Tesco store operations performance view

Built digital experience and store operations dashboards combining Adobe analytics, stock and workforce data to highlight lost sales and operational bottlenecks.

  • Aligned KPIs across online and in‑store journeys.
  • Surfaced channel‑level performance and campaign uplift.
  • Created templates for rapid rollout to additional business units.
Tools: Tableau • Adobe Analytics • SQL • Excel